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Useblock Support:
Should you encounter any difficulties with your account, please feel free to send a message to the Useblock Support Team. Usually we are able to help you within a few hours, so that we can get you back onto the Usenet as fast as possible. It is extremely important that the email adress provided in the user portal is up to date, so that the Support Team can reach you via email.
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Disclaimer
The following are preconditions for the creation of a contract between Astides and the subscriber. Astides requires all subscribers to adhere to the following terms of service.


§1 The usage of the service is intended for private use only. Any form of commercial use is prohibited. Furthermore, the use of spam and other activities that are opposed to the usenet netiquette are prohibited.

§2 The access data reveiced by the subscriber are personal and must not be shared with others. Astides reserves the right to prosecute any violaters and to end the contract accordingly.

§3 Astides has no influence over the content of the data incorporated in the usenet. The stored data is saved automatically according to the technical principle of the usenet. Hereby we explicitly state that the contents of the usenet may be harmful, offensive and illegal. Violations can be reported and will be removed by Astides.

§4 Astides reserves the right to delete or ban any article or usenet group.

§5 The subscriber is solely responsible and personally liable for the uploaded content. Moreover he agrees that no uploaded content shall violate the laws and rights of any third party. 

§6 Astides provides its service only to adults. By ordering the subscriber agrees to the minimum age of 18 years.

§7 Astides is not liable for any damages incurred by the subscriber whilst using the service.

§8 Astides does not guarantee a 100% availability of its services. The occurence maintenance, blackouts and other defect with the infrastructure can lead to temporary unavailabilty.

§9 Astides cannot guarantee complete anonymity, because some of the elements of the connections are beyond the control of the usenet provider.

§10 Astides does not include any contract obligations beyong the time period paid for in advance by the subscriber.

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Support
If you have any questions please look at the statements below:

What is Useblock's server address?

reader.useblock.com

What ports can I use? Do they work with SSL encryption?

Ports 119, 80, 443, and 563 may be used. Ports 443 and 563 can be used with the complementary 256 Bit SSL encryption.

What does this error mean: "502 No quota left, buy more"?

It means that the volume of your current block is empty. Please note that it may take up to 5 minutes until a newly purchased block becomes active.

How can i change my password?

If you logon to the portal you are able to change your password. Please remember that this change affects both the password to the user portal as well as of your usenet account. Therefore you need to adjust the changes in the usenet reader to be able to connect to the usenet.

How many GB can is still download?

Please login to the user portal and see how much volume you have left.

My old block is empty. How do i buy a new one?

First, you have to logon to the portal. Then navigate back to the home page and select your account requirements as usual. Once you proceed you will notice that your personal information is filled and you only need to confirm this. Once the payment is complete you will see the new block in the user portal.

I lost my Portal details

Click on the 'lost my password' link and enter the email address entered during registration. If you are unable to do so please contact us directly at support@useblock.com.

I have a question but the answer is not here. How to i contact the UseBlock support team?

Logon to the portal (if possible). There you will see a button for support. Here you can type in your question or remark and send it to us directly. Alternatively you may contact us directly at support@useblock.com. Please note that items sent through the user portal will have a higher priority.

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